Hi Robodesk team,
Thanks for submitting Robodesk (v1.0.0) for activation. We found the following issues during review that need to be addressed before we can proceed:
1. Four actions are returning 404 errors Update Ticket, Delete Ticket, Delete User, and Add Reply are all erroring with a 404. Notably, the response is an HTML page (WordPress’s default 404 page), not your documented JSON error format (
{"code":..., "message":..., "data":{"status":404}}). That means the request isn’t reaching your registered REST route at all.
This points to a URL-construction issue: these are exactly the four actions that reference an existing resource by ID (
id/
ticket_id/
user_id), while Create Ticket and Create User — which don’t take an ID — aren’t showing this problem. Please check whether the ID is being appended as a URL path segment (e.g.
/update-ticket/123) instead of sent as a body parameter (
id), which is what your own API docs specify (
POST /update-ticket with
id in the JSON body).
Once fixed, please re-test all triggers/actions with live Zaps and confirm each has at least one successful run in Zap history — we need to see that before approving.
2. Site URL field accepts http://, not just https:// The Site URL validation regex currently permits both
http:// and
https://, and the error message tells users either is acceptable. Per requirement 4.2, all API traffic must use HTTPS. Please update the validation to reject
http:// and require
https:// only — right now, a site without SSL would send the API key in plaintext.
3. Third-party integration permissions Your site mentions native connections to WooCommerce, Slack, Discord, and WhatsApp. Could you confirm you have the necessary API access/partnership agreements in place for each — particularly WhatsApp Business API, which requires Meta’s approval?
Documentation would help us confirm compliance with our third-party agreement requirements.
Once these are addressed, let us know and we’ll pick the review back up.
Full checklist:
https://docs.zapier.com/integrations/publish/integration-publishing-requirements Thanks,
—
Hari – Zapier Partners Support